Shipping and Delivery Policies
Please review all information regarding Delivery times, Shipping Fees and Damaged shipment.
Delivery times given are based on normal production and shipping times. Delivery times may vary depending on the product. Therefore, please email us for a better estimate of delivery times. The estimated delivery times include working days after our receipt of your completed order and exclude weekends, holidays and factory closing days. On occasions, there may also be delays caused by out of stock merchandise, inventory-taking, temporary factory overload or other unforeseen problems.
We offer free shipping via United Parcel Service (UPS) and or Fed Ex within the 48 contiguous United States as long as the product(s) you order are less then 94" in width or length. For the fastest service possible, we ship most products directly from the manufacturing facility located closest to you. If your shipment is too large to ship by UPS or Fed Ex we will ship it direct from the manufacturer's facility via freight carrier, directly to you.
Orders under 94" in width and/or length shipping within the contiguous United State are shipping free of charge.
Orders over 94" in width and/or length and less then 130" width and/or length shipping within the contiguous United States are subject to a $80.00 shipment fee per manufacturer.
All orders over 130" in width and/or length shipping within the contiguous United States will be subject to a $150.00 shipping fee per manufacturer.
Please note that we cannot ship to PO Boxes, FPO or APO address.
For Alaska and Hawaii, we offer a flat rate of $30.00 per blind or shade under 90" in width and/or length. Each blind or shade over 90" in width and/or length but less then 130" in width and/or length will incur a $75.00 charge. For blinds in excess of 130" in width and/or length a shipping cost will be added based upon actual manufacturer's cost. These orders will need to be handled through customer service.
Outside of the USA, we are able to ship blinds outside of the USA. A special price quote per blind will need to be given by customer service prior to placing the order. These orders must be handled through customer service.
Multiple Shipments/Different Manufacturers:
Although very rare, you may find that the different type products you purchase may need to ship from different manufacturers. When this occurs, we ask each manufacturer to ship your order as soon as it is done so no part is held up for the other. This ensures you order is shipped to you as soon as possible.
Oversized Shipments/Common Carrier:
Our common carriers will contact you to make a delivery appointment once the shipment reaches the terminal closest to you. It is imperative you are home at the appointed time to prevent any undue fees. Each common carrier has a different delivery protocol. Some may charge you an inside delivery fee if you ask the driver to carry the product into your home. It is very important that you ask for details regarding their standard delivery procedure while on the phone setting the delivery appointment to prevent any such charges. We nor the manufacturer will be responsible for bills assessed by the common carriers for such requests or missed appointments.
Inspection of Merchandise:
It is imperative you inspect all shipments upon receipt before signing for the product. If you notice any damage to the packing you must sign the bill of lading or UPS, Fed Ex receipt with the word "damaged." We, nor the manufacturer, will be able to remedy any issues due to shipping damage unless you sign for the product damaged. If you feel the damage to the box has caused obvious damage to the product then you must refuse the shipment. If you are not home with the product is received then you must notify the shipper of damage as soon as possible. Once you have notified the shipper please contact customer service for future instructions including how long to keep the damaged packaging. If you notify us of receipt of damage within 7 days we will work with the manufacturer to repair or replace the item at no charge to you. If you do not notify us within 7 days we will be unable to do so.
You must also inspect your merchandise immediately to be sure the products you ordered were received to your order specifications. If you find any issues please contact customer service within 7 days of receipt of product. We will work with the manufacturer to have product repaired or replaced. Our manufacturers reserve the option to inspect and possibly repair any item before replacement. If you do not notify us within 7 days we will be unable to remedy with situation at no cost to you.